IX, Issue 14 - Back to Archive

Volume IX, Issue 14  
October 28, 2011  
  SalesFocusInc.com 410.442.5600  
  info@SalesFocusInc.com toll free 866.840.8305  
Stop Selling and Start Helping


If I could give just one piece of advice to a new salesperson it would be incredibly simple.... Stop Selling.

That's right, I said it, Stop Selling.

You may find this an incredibly conflicting statement coming from the VP of Operations for the nation's premier Sales Outsourcing Company, but as a lifelong salesman, I was fortunate early on in my sales career to have a mentor who gave me that sound advice. It has been my mantra ever since.

I've seen sales people go through tremendous slumps when sales just weren't flowing and I always give them this same advice. Stop Selling.... and Start Helping. You see, when you are out there "selling," you are doing your customer a disservice. No one wants to be sold anything. What if you go into a new car showroom and the salesman comes over to you and begins his interaction with, "If I can put you in this car at the right price can we do business today?" Admit it, you cringe and want to run for the door. No one wants to be sold, but we all love to buy.

When you are selling your product, the focus of your entire pitch and demeanor is in the wrong place. It's strictly about you. I can do this for you, we have this great benefit, we are the best at this. The focus is all on you. When you stop selling and start helping, the focus changes from being on you to being on your customer. It's all about them and their needs. When you start helping, you ask questions, you find out about your customer, and find out about what his problems are and his needs. Then it's simply a matter of helping him with the solution to his problem. Customers build a bond with people who are trying to help them; they run away from people trying to sell them.
   

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If you go at your prospect trying to sell him, you look like every other salesperson he deals with. He's programmed to shut them down as quickly as possible because almost all sales people are wasting his time trying to sell him something he doesn't need and doesn't want. He definitely doesn't want to be subjected to an aggressive hard sell. Your goal should be to look different from every other salesman he sees. What makes you different? Stop selling and start helping.

The first step in any sales transaction is to build trust. This bonding and rapport you need to quickly build with a prospect will in large measure determine the outcome of your pitch. If he likes you and trusts you, the odds of gaining a sale increase exponentially. If your entire focus is on you, or your product, or your company he'll shut down so fast you'll be out the door in no time.

When you stop selling and start helping, the natural first step is to ask questions about your prospect. Lead the conversation by uncovering his pain. Help by listening to your prospect. Take an interest in him and his business. What's a constant problem he's having? Or what would he like to improve in his current operation? Usually it doesn't take more than 3 or 4 questions to uncover something that you can really build a presentation around.

Don't lose your focus on helping your prospect. Give the presentation and continually keep the focus on them. Answer his question or problem or pain and the sale can be yours for the asking. Remember the focus is about him. I've actually been on a sales call with a fairly new salesperson that was doing a great job. He created a bond with the prospect right out of the gate. The salesperson showed interest in his problem and offered a quick snapshot of what he was going to show him to solve his problem. He even pre-closed with a great question like, "If I can show you how to solve that issue, would that be something you'd be interested in?" It was going great. And when he had gotten to about the fifth slide in his presentation the prospect said something like, "Sounds good, let's do it." But the new salesperson had stopped listening. He was now in his "selling" mode and just kept right on going because he had 7 more slides to get through in his presentation before he could close the deal. Fortunately I was able to step in and get the focus back on the customer and we closed the deal.

Stop selling and start helping! It's really just that simple. So few people really get it. But without exception, the ones that do get it are the top producers in every field. When you can successfully keep the focus on the customer, they trust you and want to buy from you. So STOP SELLING today. You'll be surprised how your sales increase.




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About Sales Focus Inc.

Sales Focus Inc., the leading sales outsourcing company in the US, is focused on developing immediate revenue opportunities for our clients. Our sales outsourcing and process improvement solutions focus strictly on sales deployment and effective management. We work closely with our clients to develop, launch and manage effective sales teams that focus on one thing - generating revenue. Our "One-Team" approach allows focused companies to thrive and succeed in today's competitive environment! We focus on cost containment and profit enhancement solutions. Profit enhancement is a different mindset than cost cutting. Cost cutting means doing less of something; profit enhancement implies doing more of something that will boost the bottom line. We represent the concept of focused profit enhancement solutions.

Sales Focus is driven towards a single goal: "Generating Immediate Revenue for our Clients!" Whether it's implementing our S.O.L.D. Methodology, Developing Lead Generation Programs or Launching an Outsourced Sales Force, we remain focused on the goal of TACTICALLY GENERATING RAPID REVENUE. Let us help you not only meet, but exceed your sales goals.

Sales Focus Inc.
2205 Warwick Way, Suite 100
Marriottsville, MD 21104
P. 410.442.5600
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